WHAT OUR CUSTOMERS SAY
QUESTIONS? WE'VE GOT YOU
We offer free shipping on all orders.
To ensure reliability, we partner with trusted carriers based on your region.
Most orders arrive within 7-11 working days. Once your parcel has been dispatched, you’ll receive an email containing a tracking link.
We want you to feel completely confident with your purchase. If your item isn’t quite right, you may return it within 30 days from the day your order arrives.
To help us continuously refine our collections and service, we kindly ask customers to provide a brief reason for the return.
Returned items must be unworn, unwashed, and in their original condition, including packaging where possible.
Most of our pieces fit true to size, unless otherwise stated on the product page.
Every item includes a detailed size guide to help you select the perfect fit.
Our team is here to help with any questions regarding orders, payments, or returns.
You can reach us at support@lumelondon.co. We aim to respond within 24 hours on business days.
