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SHIPPING POLICY

Last updated: December 15, 2025

At Lumé London, we want your shopping experience to be as seamless as possible, from the moment you place your order to the moment it arrives at your door. Below you’ll find all the information you need about our shipping process.

1. Shipping & Delivery Overview

We are pleased to offer free standard delivery on all UK orders, with no minimum spend required.

Each order is carefully prepared and dispatched as soon as possible to ensure it arrives safely and in perfect condition. Once your order has been confirmed, you will receive a confirmation email with your order details and tracking information once dispatched.

2. Delivery Options

United Kingdom

  • Standard Delivery: Free
    Estimated delivery time: 7-11 working days from dispatch.

  • Express Delivery: Coming soon.

International Shipping
At this time, Lumé London ships within the United Kingdom only. We’re working hard to expand to international destinations soon.

3. Order Processing Time

Orders are processed Monday to Friday, excluding UK public holidays.

  • Orders are typically prepared and dispatched within 1–3 working days after being placed.

  • During busy periods such as promotions, seasonal sales, or holidays, processing times may take slightly longer.

4. Tracking Your Order

Once your order has been dispatched, you’ll receive an email containing your tracking number and a link to track your parcel in real time.
If you haven’t received a dispatch email within 3 working days, please check your spam folder or contact our Customer Care team at support@lumelondon.co.

5. Delivery Issues

If your order hasn’t arrived within the estimated timeframe:

  • Double-check your tracking link for updates.

  • Ensure your delivery address is correct.

  • Contact our customer service team for assistance.

Lumé London cannot be held responsible for delays caused by courier services, weather conditions, or incorrect address details provided at checkout.

6. Customs, Duties & Taxes

For UK deliveries, all taxes and duties are included in your order total.
If international shipping becomes available, any additional customs charges will be the responsibility of the customer.

7. Missing or Damaged Parcels

If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us at support@lumelondon.co within 7 days of the expected delivery date.

Please include:

  • your order number

  • photos (if applicable)

  • a brief description of the issue

We will investigate promptly and work with our delivery partner to find a suitable solution.

8. Address Changes

Unfortunately, we’re unable to make address changes once your order has been confirmed. Please make sure all details are correct before placing your order.

9. Contact Us

If you have any questions regarding delivery or shipping, please reach out to our Customer Care team:
📩 support@lumelondon.co.

Our team is available:

  • Monday – Friday: 9 AM – 6 PM (GMT)

  • Saturday – Sunday: 9 AM – 4 PM (GMT)

We aim to respond to all emails within 24 hours on working days.